Returns
100 days.
Then the door closes.
Return unused rings in original condition and packaging. Clear rules. No soft excuses.
Policy
100 days
to decide.
Our return window lasts 100 days from purchase. After that, we cannot offer a refund or exchange under this policy.
The ring must be in the same condition you received it. Original packaging required. Proof of purchase required.
We inspect. Then we decide. Then we act.
Non-returnable
These do not come back.
Gift cards.
Engraved items.
Custom items.
Sale items may not be refundable.
Engraved items.
Custom items.
Sale items may not be refundable.
Refunds
How money moves.
Once we receive and inspect the return, we email you. Approved refunds go back to the original payment method.
If a refund seems late, check your bank first, then your card provider, then write to contact@rokkard.com.
If a refund seems late, check your bank first, then your card provider, then write to contact@rokkard.com.
Shipping
You pay the return leg.
Return shipping is your responsibility and is non-refundable. If we refund the ring, return shipping is deducted from the refund.
Use a trackable service. We do not guarantee receipt of untracked returns.
Returns address: Rokkard, 7 Barnes Wallis Close, Browns Lane, Effingham, KT24 5GA, United Kingdom.
Use a trackable service. We do not guarantee receipt of untracked returns.
Returns address: Rokkard, 7 Barnes Wallis Close, Browns Lane, Effingham, KT24 5GA, United Kingdom.
Gifts
If it was a gift.
Marked as a gift and shipped to you: you receive gift credit once we accept the return.
Not marked as a gift, or shipped to the giver first: the refund goes to the original buyer.
Not marked as a gift, or shipped to the giver first: the refund goes to the original buyer.
Returns
Send it back
right.
Terms
The fine edge.
Read once. Then move.
- Partial refunds may apply if the item is not in original condition for reasons outside our error.
- Items returned more than 100 days after delivery are not eligible.
- Contact: contact@rokkard.com
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