Exchanges
Wrong size.
Right fix.
Contact us within 30 days of delivery. Unworn. Original packaging. We despatch the replacement.
Fit
Swap with
clarity.
Need a different size or a straight swap? Write to us within 30 days of delivery with your order number and what you need.
Where available we send a prepaid return label, or clear instructions for your region.
Unworn. Packaged. Then we move.
Process
How it works.
1. Contact us within 30 days of delivery.
2. Share your order number and the size or piece you need.
3. Return the original unworn and in packaging.
4. We despatch the replacement once received.
2. Share your order number and the size or piece you need.
3. Return the original unworn and in packaging.
4. We despatch the replacement once received.
Made to order
Custom has limits.
Made-to-order and custom rings may carry different terms. We confirm before you send anything back.
For lifetime size changes after the exchange window, see the Lifetime Warranty resizing promise.
For lifetime size changes after the exchange window, see the Lifetime Warranty resizing promise.
Precision
Measure twice.
Wear once.
Notes
Know this.
Made-to-order has its own clock.
- Exchanges require the original ring unworn and in original packaging.
- Lifetime resizing is covered separately under Lifetime Warranty.
- Start here: contact@rokkard.com or the contact page.
Workshop
Still need
the workshop?
A human replies within one working day. Include your order number.